Table Games Assistant Shift Manager
Wilmington, DE
Full Time
Manager/Supervisor
JOB RESPONSIBILITIES:
- Maintain the integrity of the game.
- Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
- Responsible for overseeing Table Games areas and safeguarding company assets, while maintaining compliance with gaming regulations.
- Ability to approve, verify and issue Credit to guests based on playing levels.
- Responsible for handling sensitive information in the overall operation of the Pit Area.
- Responsible for overseeing the security of cards, chips, dice and games, as well as inspecting for irregularities.
- Ensures Compliance with Delaware Park policies and State regulations, to ensure smooth and efficient gaming.
- Monitor gaming levels and use judgment regarding the opening and closing of tables based on business volumes.
- Responsible for interviewing applicants, issuance of discipline at all levels and review of Table Games team members.
- Development of all supervisors and dealers to meet proficiency standards.
- Works productively in a fast paced environment and effectively communicates with co-workers and keeping Table Games Management & Executive Management apprised of any problem areas.
- Maintain professionalism at all times when working with other team members and/or guests.
- Ability to resolve guest / team member complaints and concerns with professionalism and efficient follow-up.
- Provide our guests fast, fun, friendly, joyful, focused service.
- Communicate (both written and verbal) with and promote positive team member and guest relations.
- Performs all other duties as assigned.
- At least two (2) years Management experience required.
- Must have certification and proficiency in all games in which directly oversee.
- Must be able to successfully complete and maintain the background check and licensing process, required by the Delaware Lottery during employment.
- Understand all internal controls for the department; knowing all gaming regulations and steps taken to ensure compliance, including monitoring counting methods.
- Knowledge of Microsoft Windows and Player Tracking systems required.
- Must have strong math skills, with the ability to calculate numbers quickly and accurately. As well as excellent organizational skills.
- Ability to see and read cards at a distance of 20 feet.
- Ability to bend reach, pull, push, kneel, squat and grasp as needed.
- Must be able to work a flexible schedule according to business needs, including alternating shifts, weekends and holidays.
- Must be able to work nine (9) hour shifts, with the possibility of working a sixth (6th) day when necessary.
- Must be able to attend all manager meetings.
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