EVS Manager
Wilmington, DE
Full Time
Manager/Supervisor
JOB RESPONSIBILITIES
- Provides strategic leadership and direction for the Environmental Services Department, promoting a culture of teamwork, accountability, safety, open communication, and exceptional guest service.
- Oversees all Environmental Services operations to ensure a clean, safe, sanitary, and welcoming environment for guests, team members, and business partners.
- Develops, implements, and monitors cleaning programs, schedules, and quality assurance standards to maintain the highest levels of cleanliness throughout the property.
- Evaluates departmental operations and work processes on an ongoing basis to identify opportunities for increased efficiency, productivity, cost control, and service excellence.
- Ensures compliance with all company policies and procedures, departmental standards, OSHA regulations, Hazard Communication (Right-to-Know) requirements, Bloodborne Pathogens standards, and other applicable federal, state, and local regulations.
- Develops and manages departmental operating and capital budgets, monitors expenses, analyzes variances, and implements corrective actions to achieve financial objectives.
- Establishes staffing plans based on business demands and operational needs to ensure appropriate coverage while maintaining labor efficiency goals.
- Oversees employee scheduling and workforce deployment to ensure operational effectiveness and compliance with company policies.
- Reviews and approves payroll information for department team members, ensuring accuracy and timely submission in accordance with payroll deadlines and company procedures.
- Recruits, interviews, hires, trains, develops, and retains a high-performing team.
- Develops succession plans and supports the professional growth and development of department team members.
- Manages inventory control processes, including purchasing, receiving, storage, product rotation, and distribution of cleaning supplies and equipment.
- Establishes and maintains relationships with vendors and service providers, monitors vendor performance, negotiates services when appropriate, and ensures compliance with contractual obligations and company standards.
- Responds promptly and professionally to guest concerns, complaints, and service requests, exercising sound judgment to achieve effective resolutions.
- Collaborates with leaders across departments to support property-wide initiatives, special events, and organizational goals.
- Maintains professionalism and confidentiality when handling sensitive employee, operational, and business information.
- Performs all other duties as assigned.
- High school diploma or equivalent required; Associate's or Bachelor's degree in Hospitality Management, Business Administration, Facilities Management, or a related field preferred.
- Minimum of five (5) years of progressive management experience in housekeeping, environmental services, facilities operations, hospitality, gaming, healthcare, or a similarly complex, high-volume environment.
- Demonstrated experience managing departmental budgets, labor costs, staffing plans, payroll processes, and operational performance.
- Experience supervising, coaching, developing, and leading large teams in a customer-focused environment.
- Experience managing vendor relationships, service contracts, inventory controls, and purchasing processes preferred.
- Must be able to obtain and maintain all licenses and background clearances required by the Delaware Lottery.
- Strong leadership, organizational, problem-solving, decision-making, and conflict-resolution skills.
- Excellent verbal and written communication skills with the ability to effectively interact with guests, team members, vendors, and regulatory agencies.
- Strong computer proficiency, including Microsoft Office applications, scheduling software, payroll systems, and inventory management systems.
- Must be able to stand and walk for extended periods throughout the workday.
- Must be able to lift and carry up to 40 pounds and push or pull up to 50 pounds, with or without reasonable accommodation.
- Must be able to bend, reach, kneel, squat, twist, climb, push, pull, and grasp as necessary to perform job duties.
- Must be available to work a flexible schedule, including evenings, weekends, holidays, and special events as business needs require.
- Work environment may include large indoor and outdoor areas, extended walking distances, varying temperatures, high guest traffic, noise, music, bright or low lighting conditions, and exposure to cleaning chemicals and equipment.
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